Customer Details

Welcome to Isidore Foods - Organic and Local Food Delivery for the Pittsburgh Region.  We offer a year-around local food service that gives our customers a connection to local farmers and artisans.


Customer Service

We want you to be completely satisfied with our service. If there is any product that is missing or poor in quality, we will replace it or place a credit on your account. Your suggestions and feedback are valuable to us. Please contact Customer Service at info@isidorefoods.com or (412) 400-4721 if you have any questions or concerns regarding our products or service

 

Ordering

Individuals sign up to become customers on our website, shop on-line and pay by credit or debit card.

After your order is placed (the ordering deadline is every Sunday by 7 p.m. for delivery the following Wednesday, Thursday or Friday, we purchase your item(s) from our network of farms and businesses.  You can order fruits and vegetables, milk, cheese, eggs, meats, breads and pantry items on a one-time or subscription basis.

Subscriptions for dairy, meat and bread items are 8 weeks long.  Subscriptions for summer vegetables is 22 weeks, fall/winter produce is 14 weeks and for spring vegetables is 13 weeks. Summer fruit box subscriptions are 15 weeks.  All subscription boxes are packed for you with the freshest ingredients available from our farms that week.

After your subscription period is over, customers can cancel their subscription at anytime by contacting Customer Service at  info@isidorefoods.com or (412) 400-4721.  If we do not hear from you, we will continue to deliver your subscription until you contact Customer Service.

For those of you unfamiliar with a subscription service and would like to try the service before you commit to a subscription, you can order a box or a single a la carte item just once to see if you like it.

Top of the Page

 

Adding to Your Existing Order

Since many of our customers will have subscriptions with us, they will need to only order a box once during their subscription period. If current subscribers want to add an item from one of our a la carte menus to their weekly subscription, orders must be placed by 7 p.m. each Sunday for delivery on Wednesday, Thursday or Friday.  Orders placed on Monday, Tuesday, etc. will be delivered the following week.

Isidore Foods LLC needs at least two days to gather the products you order from area farms and businesses. Since many of the items you are ordering are hand crafted farm products and come from small farms, a week's notice will give everyone we rely upon to fill your subscription the time they need to pick, pack and deliver your item to our warehouse.

Top of the Page

 

Payment

Payment options include Visa, Mastercard and Discover.  If you do not feel comfortable leaving your payment information on this website, please contact us at info@isidorefoods.com and we can arrange monthly payment options by cash or check.

Top of the Page

 

Changing Your Payment Information

Please contact Customer Service at info@isidorefoods.com or (412) 400 -4721 if you need to update your payment information.

Top of the Page

 

Canceling Your Deliveries

In order to cancel your deliveries (permanently or for vacation), you must contact Customer Service via phone or email.  Cancellations made by Sunday at 7 p.m. will insure that deliveries and charges will be stopped immediately for both deliveries the same week and future deliveries.

You can contact Customer Service at info@isidorefoods.com or (412) 400-4721.

Top of the Page

 

Pickup Locations

Pick up locations are available in Allegheny and Washington Counties, Pennsylvania. During the ordering process you will have the opportunity to select your pickup location.  Our current delivery locations and days of delivery can be found here www.isidorefoods.com/pickup.php

Top of the Page